Privacy policy

Our Commitment to Your Privacy

At CogitoPaper, we are committed to protecting your privacy and handling your personal data with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.cogitopaper.com and make purchases of our writing instruments, notebooks, planners, and measurement tools.

Please read this policy carefully. By using our site, you consent to the data practices described herein.

Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you place an order or contact us.
  • Transaction and Financial Data: Details about purchases you make. Please note, CogitoPaper does not store your full payment card details. All payments are processed through secure, PCI-DSS compliant third-party payment gateways.
  • Communication Data: Any correspondence when you contact our customer support at [email protected].

Information Collected Automatically:

  • Technical Data: Includes your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent, links clicked) collected via cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including sending order confirmations and shipping notifications.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you marketing communications (e.g., newsletters, promotions) if you have opted in to receive them. You may opt-out at any time.

Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data is typically:

  • The performance of a contract with you (e.g., to fulfill your order).
  • Your consent (e.g., for marketing emails).
  • Our legitimate interests (e.g., website security, analytics, fraud prevention), provided they are not overridden by your data protection rights.
  • Compliance with a legal obligation.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and website analytics. These partners are contractually obligated to protect your data and use it solely for the services we specify.
  • Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws. For transfers from the EEA/UK to countries not deemed to provide an adequate level of protection, we rely on approved safeguards such as Standard Contractual Clauses.

Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure socket layer (SSL) technology.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, update, or correct your data.
  • The right to request deletion of your data (right to be forgotten).
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to opt-out of marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws. You also have the right to lodge a complaint with your local data protection authority.

Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]